When it comes to being a friend, there is no need for a job description. We know what is expected of us: loyalty, honesty, care and fun, to name a few. But when a friend is going through a difficult time, we might find ourselves asking for some clear instructions. We often wonder whether we are doing too little or if we are overstepping our boundaries. Does she want us to express our sympathy or does she want us to leave her alone? Whether it’s the loss of a loved one, a medical situation, family problems or a break-up, it hurts to see that someone you care about is hurting. We spoke to Irene S. Levine, professor of psychiatry at New York University School of Medicine and founder of The Friendship Blog, about the dos and don’ts of helping a friend who is going through a difficult time.
Do accept that you cannot fix everything
An important thing to remember is that, as much as you want to help, many things are out of your control. Sometimes you don’t have the means to help, or even the best advice to offer. Do the best that you can to help your friend in whatever situation she is in, even if it means just offering your support. This is something that Katie*, a student from Northeastern University, realized.
“It's obviously difficult to see someone you care about go through such hard times, and it's been equally as hard – if not harder – for me to come to terms with the fact that I'm not in a position to solve their problems on my own,” says Katie. “The best thing for both me and my friend is to just let them know that you're there for them no matter what and will be a support system for whatever they're going through.”
Do let her know that you will be there for her
One of the main concerns about approaching a friend who is dealing with a difficult situation is how to act around her. What do you say? First, take cues from your friend, says Levine. Offer to speak to her about the situation. If she does not want to open up, respect her decision but let her know that you will be there for her. Levine suggests offering help such as going shopping or returning library books for her, or sending a card expressing your sympathy.
“Personally, I'm pretty independent when I'm dealing with stuff. I tend to bottle up and resist help,” says Amanda, a senior at Kwantlen Polytechnic University, who recently lost a loved one. “But the most helpful thing for me is just knowing that there are people there I can call on if I need to. Say, to pick me up from the hospital because I'm crying too hard to drive or to make sure I have dinner at home because I'm too stressed to cook.”
Do listen but don’t judge
We all have opinions but even if the advice we offer comes from a good place, it might not be what they need to hear. Focus on lending your ear because even if a friend asks for your advice, they mostly just want to get their feelings off their chest.
“It's more important to listen than it is to talk,” says Levine. “Don't claim to know how they are feeling because you probably don't.” Beware of dominating the conversation with stories about your own life. Even though these stories might be brought up with the intention of relating to your friend, be careful not to make the conversation about you. Focus on your friend and what she is going through.