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Glossier Refunded Customers Who Purchased Lash Stick Thinking The Mascara Was Vegan

As a proud vegan (or person generally concerned about animal testing and products), you probably try shop for cruelty-free and vegan product whenever you pick up new beauty supplies. Unfortunately, beloved Glossier unintentionally duped some shoppers into thinking its Lash Slick Mascara was vegan, when it wasn’t, causing a small stir during the mascara’s first 24 hours on the market.

After the Lash Slick Mascara debut, Glossier released a formal apology (via email to customers) regarding the lash-lifting formula. Allure reports that Glossier HQ clarified that the mascara actually isn’t vegan, namely because it contains beeswax.

“We understand that if you had known [the mascara was not vegan], your preference may have been to not purchase Lash Slick. The product is on its way to you already, but we’ve proactively refunded you for the full cost of Lash Slick just in case. We sincerely apologize for any disappointment or inconvenience that this may have caused,” Glossier wrote in its apology letter, according to a Reddit thread that provided screenshots of the message.

The Cut notes that Glossier’s initial press release championed the new product as vegan and being made with vegan biotin. After the Twitter users noticed that the product contained beeswax, the Glossier redacted its statements about the mascara being a vegan beauty product from their website. We’re thankful that Glossier recognizes that non-vegan products aren’t for everyone, and that the brand acted fast refunding customers who purchased the product prior to the amended information.

If you aren’t bothered by a little beeswax in your mascara, then this $16 tube, however, could be the perfect product to give you that lash-extension look (minus the actual extensions).

Chelsea is the Health Editor and How She Got There Editor for Her Campus. In addition to editing articles about mental health, women's health and physical health, Chelsea contributes to Her Campus as a Feature Writer, Beauty Writer, Entertainment Writer and News Writer. Some of her unofficial, albeit self-imposed, responsibilities include arguing about the Oxford comma, fangirling about other writers' articles, and pitching Her Campus's editors shamelessly nerdy content (at ambiguously late/early hours, nonetheless). When she isn't writing for Her Campus, she is probably drawing insects, painting with wine or sobbing through "Crimson Peak." Please email any hate, praise, tips, or inquiries to [email protected]
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