A swipe, a like, a comment, a follow.
To get a look at marketing in the 21st century, go no further than your smartphone. Today you can look at any online platform and find a person, product, or brand that sparks your interest. But the businesses that perhaps utilize social media the most are those in the fashion industry.
Whether it’s celebrity-sponsored posts, live streams of runway shows, or notifications for product drops, fashion can be an immersive experience now more than ever. The elite fashion gods such as Gucci, Versace, Chanel and Balenciaga all have millions of followers on social media. But what about the startups? Three up-and-comers in Salt Lake City’s fashion industry gave insight to their experiences with social media. The impact can be positive or negative, depending on how active users are with the content presented to them.
Sydni Zaugg sat in a window seat at Salt Lake Coffee Break, her platinum blond bob stood out against head to toe black clothing and silver jewelry. Zaugg, 19, is a college student who attended the International Fashion Academy (IFA) in Paris in 2017. The program spanned three weeks and allowed her to attend Paris’ spring Fashion Week in early March.
Zaugg said she wouldn’t have even known about the opportunity had it not been for Instagram. After following IFA professor and trend specialist Agus Catteno on Instagram, Zaugg realized her wish to be educated about fashion in France was a possibility.
Zaugg direct messaged (DM’d) Catteno and asked questions about her job at IFA and the opportunities for classes. Without her connection to Catteno, Zaugg wouldn’t have known a friendly face to show her the ropes, and probably wouldn’t have gone to Paris for classes in the first place.
Parisian fashion influenced Zaugg’s personal style. And serves as her template for advising others as she pursues a career as a stylist and photographer in Utah.
Social media give Zaugg a platform to share her availability for styling sessions and examples of her work such as dark, moody and romantic photoshoots with friends and models. But as with everything, it isn’t perfect. Zaugg mentioned the downside of pursuing likes and comments: a loss of creativity.
Avant garde clothing still graces the runways, but Zaugg has noticed brands moving toward more streamlined, minimalistic styles. This can be attributed to regular trend cycles. But Zaugg sees it as a reflection of the heavy use of social media marketing. Current fashion can be more about who you are, not what you wear. Big entertainment names like Kardashian and Hadid can be more influential than the brands themselves.
The integrity of the fashion industry can quickly fall victim to the whims of celebrities and influencers. Copycats are bad for any creative-based industry. To combat this ever-present sameness, Zaugg has a perfect mantra: “Clothes should give you confidence to express yourself how you want to, not how everyone else dresses.”
Someone curating new and wearable pieces for women is Madison Martellaro. A 21-year-old senior at the University of Utah, Martellaro has already started a company. In April of 2017, she began working on her online clothing store, Fleur Fashion Boutique. She can be seen wearing multiple pieces from her boutique’s line including jeans, bomber jackets and everyday T shirts.
Martellaro came into the fashion industry alone, with virtually no connections. After months of research and hard work, she was able to start her business and advertise through social media to grow a following before the boutique launched on Nov. 9. She credits her online following of nearly 1,000 people to creating brand awareness before items were even available for purchase.
To get a good idea of what her customers actually want, Martellaro used polling features on social media. Polls and comments influenced the way the boutique website looks and functions. For example, followers wanted to know the models’ sizes and dimensions as well as see the clothing from multiple angles. These are two details about Fleur Fashion Boutique that came directly from future customers’ wish lists.
During her first photoshoot, Martellaro held a livestream. The feature on Instagram enabled her to connect even more with her future consumers. “I want to show people really what goes behind a business,” she said. In a world where new competition crops up every day, a behind-the-scenes connection with followers is priceless.
Martellaro takes a lot of pride in curating pieces that women of all sizes and styles can wear. One of her biggest goals is to sell clothes that can be worn day to night, and look glamorous no matter the occasion.
Packaging is an important part of her brand’s final presentation and delivery. For a cohesive image, all clothing and accessories come wrapped in tissue paper with the greeting “Hello Beautiful” in bold font on the outside. Fleur Fashion Boutique encourages its recipients to take selfies with their deliveries, creating a wider community of people that talk about the products.
“That was the biggest thing for me,” Martellaro said, “making sure women felt empowered and special.”
Keeping a cohesive and unique image is one of the top priorities for Davis Hong. A polished and composed 24-year-old, Hong graduated from Salt Lake Community College with a design degree. Sitting in a wrap-around black coat of his own design, Hong said he likes to wear his own creations.
Recently rebranded under its new name, BYSHAO has been in the works for over two years, and is set to launch in 2018. Hong has made huge strides toward creating his ideal company and style.
Sustainable, ethically sourced materials are of utmost importance for BYSHAO. Only natural fiber fabrics like cotton and linen blends are used in the designs. To avoid creating more waste on our planet, Hong prefers working plant-to-piece with certified organic materials, and avoids polyester. Natural textiles and humane working conditions are the core of his passion for sustainable clothing, and it’s something he’s sticking to.
The pieces of BYSHAO are best described in Hong’s own words as minimalistic, gender-neutral and timeless. Specializing in overcoats and tops, BYSHAO is both modern and classic with structured silhouettes and neutral colors.
Participating at the 2017 Art Meets Fashion show in Salt Lake City, Hong’s brand was one of the five main shows. Events like this help secure a following that he hopes will subscribe to BYSHAO’s e-newsletter. Emails are more of a personal connection with consumers, directly informing them about lookbooks and future sale dates. A great way to foster a connection that leads to loyal customers is to start on platforms like Instagram and Twitter.
As Hong’s demographic isn’t necessarily in Salt Lake City, he finds it important to get to know his followers through social media. He mentioned his use of geo tags, event announcements, stories and live videos to view people from the other side of the planet. “You can basically be right there and see the people there as well,” Hong said.
Networking locally and internationally has furthered Hong’s knowledge and increased the presence of his brand. Social media forms connections that wouldn’t otherwise be possible. He’s found photographers, models and hair and makeup professionals to work on photo shoots and runway shows.
The internet is a fantastic way for startup businesses to get their name into the hands of others. “Social media is very much an open portfolio,” Hong said. The ability to view others’ work passively before making real-life connections is something new to the world. This can acutely affect professional creatives, as a lot of their work can be judged from a 5-inch screen.
Without social media tools, Hong would have had a much harder time making local and international connections in the fashion industry. It’s unlikely that Martellaro would be the owner of a business she built from scratch at such a young age. And Zaugg never would have known about the opportunity to study fashion in Paris, or launch her career as a stylist.
Connecting with customers, mentors and possible collaborators — no matter where they are in the world — is perhaps one of the greatest online inventions of all.
All other photos are my own.